Archive for the 'Business' Category

Judge orders Gmail account deactivation

September 25, 2009

Incredible bank screw up, but innocent party is sued. Be afraid.

Mediapost reports that a California judge has ordered Google to release the ownership details of a Gmail account user, and deactivate the account.

A bank in Wyoming wants the details because it has accidentally emailed personal financial records to this Gmail address. It then emailed to try to get them deleted, but didn’t hear anything.

Wired backgrounds the story.

So, just a few issues here then:

I wouldn’t respond if a bank I’d never heard of started asking me to get in touch. That’s called Phishing.

Why was the bank emailing unencrypted files around the open internet?

What would have happened if they had posted the material to the wrong physical address? Would they send the police round to change the locks?

Why should an innocent party lose access to their email in this way?

Definitely not the end of this story yet.

Can cloud services be trusted?

June 16, 2009

The best person to keep your data safe might be you

Matthew Knell writes about how he used to keep his photos on Kodak’s online service. He trusted them so much, he doesn’t have the originals to many of his pictures anymore.

Now Kodak are charging for their Photo Gallery and the choice is stark: Pay up or your photos get it.

“Stupid to put my photos exclusively in the hands of a brand I trusted? Perhaps. But I believed the hype and trusted Kodak to do the right thing with my content — forever. These were my photos, my data, and I had confidence that they would do the right thing. These were my Kodak memories. I had five years of trusted transactions with this company.”

Interestingly Kodak’s site in the UK still appears to have the original storage policy. But this is likely to change and this won’t be the last freemium service to start charging.

My favourite online video editing system, Jumpcut closed yesterday. This was innovative, collaborative and almost certainly ahead of its time. The ability to remix video simply and quickly is a big loss to creative brains.

And the real shock? Jumpcut was part of Yahoo. It  bought the site in late 2006. I thought this was a very positive move and that the investment would secure Jumpcut’s longevity.

But forever can be a very short amount of time.

Google drops old media ad sales

February 17, 2009

No print, no radio. Is new media solely where the money is?

Google said its move into print and radio ads would perk up media sales. It hasn’t happened.

In fact with the closure first of their print ad business, and now radio ad sales, Google leaves the market in a much worse state than it found it.

(Perhaps WSJ Managing Editor Robert Thomson was right when he suggested that Google ‘devalues everything it touches’?)

TV ads still seem to be on the radar, but Business Week explains why this plan might similarly struggle.

Up till three weeks ago there was speculation that Google would hang onto radio sales.

Google bought the radio automation company dMarc three years ago, agreeing a total price of over a billion US dollars, although only $102m changed hands initially.

The idea was to sell  inventory quickly and easily with a much more detailed reporting structure, bringing new advertisers into a radio ad market which was already on the slide in the States.

Radio Business Report has some insight from a former dMarc customer:  The original pre-Google system, while selling ads more cheaply than they could themselves, was very effective.  But Google made changes to the sales method without consulting the station and revenues collapsed.

Is this just a simple development mistake? There seems to be value in these forms of selling, but only if the media owner and the advertiser can talk to one another.

Ironically, it seems as though in an online world where disintermediation is the mantra, and something Google has previously championed, the very thing which caused this failure was Google’s attempts to be the middleman.

But perhaps Google’s exit is a long-term strategic decision, rather than a short-term response to the current recession.

If so, what do they know about old media sales that we don’t?

IBM media study: UK lowest adoption of online video sites

November 25, 2008

TV viewing drifts to web, mobile video still a minority pass-time

http://www-03.ibm.com/press/us/en/pressrelease/26077.wss

IBM’s recently released the results of a global survey of media and entertainment habits. What caught my eye was that in spite of this being the home of BBC iPlayer, the UK has the lowest adoption (not sure what their definition for adoption is here) of online video sites of the 6 countries surveyed.

Otherwise, there are no jaw dropping headlines, simply a confirmation of current trends. TV viewing hours continue to give way to view watched online.

There’s the predictable stuff about how people are fine with advertising in the video so they don’t have to pay for it themselves.

The geography highlights continue to be the most interesting overall:

Australia and the U.K. had the highest adoption of social networking sites (although not by much)

The U.S. had the highest adoption of premium video services for the traditional TV, Australia had the lowest.

Japan, Germany and India had the highest adoption of mobile services, including Internet data plans and mobile content plans for video and music.

Grade attacks Google, Joost ‘parasites’

September 12, 2008

IBC 2008

I’m just out of a lively conference keynote session featuring a pre-recorded interview with ITV Executive Chairman Michael Grade and media commentator, Ray Snoddy.

Grade was insistent that the future belonged to companies who could create, own and exploit the right content, seemingly dismissing access technologies as merely ‘railway lines’.

There were audible gasps from some of those listening in the hall when he described companies like Google and Joost as ‘parasites who just live on us’.

“When they invest £1bn a year in UK content, then I’ll be worried.”

Why would I want to be friends with a corporation?

July 9, 2008

Sentry Parental Controls has just asked to be my Facebook friend. And this irritates me.

I don’t add people I haven’t actually met, and I don’t know Sentry from the Horseguards, so the answer’s a big fat finger on the ‘ignore’ button. But I’m annoyed that they would just send a friend request, to me in my personal space, without so much as an additional message explaining anything about them or why they might be relevant to me.

Sentry are friend-spammers.

I’ve no problem with marketing, but they’ve got completely the wrong strategy here. I haven’t heard of them before, but my first contact with them has been negative, so it’s likely that my first contact will be my last.

Why would I want to be friends with a corporation? Can’t think of many reasons, although Macfans will be able to tell you, but I bet an iPod lover’s relationship with Apple started small and personal and on the buyers terms and subsequently grew into something more meaningful. Like real friendships in fact.

Or is this the way digital relationships happen now? I hope not.